Shipping & Returns

UK Mainland Delivery = FREE Shipping on orders above £100
Ireland = £40
Northern Ireland = £40
Scottish Highlands & Islands = £40
EU = Not Currently Available
World Wide = Not Currently Available

We use a selection of the top courier and delivery companies in the UK, such as DHL, FEDEX & DPD to deliver our good to our customers. 99% of orders will be delivered within 2-5 days from ordering to purchase. Please allow longer for orders placed before the weekend. On most order customers will receive a tracking number so that orders can be tracked.

YOU MUST KEEP ALL PACKAGING. UNDER THE TERMS OF WARRANTY YOU WILL BE REQUIRED TO RE-PACK ANY FAULTY ITEMS IN THE ORIGINAL PACKAGING FOR RETURN.

When the delivering carrier brings your order you MUST count the pieces you receive & look for any damage (on the outer packaging). It is noted on the carriers delivery note, the number of boxes you should receive. If the number of boxes you receive does not exactly match the number of pieces on the carriers delivery note, you MUST note the number of pieces you received on the delivery note by your signature. Damage to the equipment / packaging MUST be noted on the delivery note next to your signature. THE WORDS UNEXAMINED OR UNCHECKED WILL NOT BE ACCEPTED AS A CONDITIONAL SIGNATURE. You must cross out 'delivered in good condition' from the carriers delivery note. It is very important to check your order. A signature is an acceptance that you have received the whole order in good condition. Any shortages or damages must be reported to us within 24 hours of signing. Neither ourselves nor the carrier can be held responsible for shortages or damages if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty. All damage and shortage claims must be filed with the carrier; therefore we are subject to the Carriers terms and conditions. Questions regarding shortages and damages please call us on 0845 0509269. Damaged goods MUST be reported within 24 hours of receipt of goods.

WE ADVISE YOU TO KEEP ALL ORIGINAL PACKAGING IN CASE YOUR ITEM NEEDS TO BE RETURNED TO US. WE WILL NOT ACCEPT LIABILITY FOR ITEMS DAMAGED DUE TO INSUFFICIENT PACKAGING.

* After Sales Service *

Should you wish to discuss your purchase or require any additional information to make full use of your good, Please contact us on 0845 034 0313 between 9am - 5pm Monday - Friday.

* Complaints *

We try very hard to provide high quality customer service but at the end of the day we are only human and we do make mistakes. We promise though that if we do, we will do our best to put them right.

We take complaints very seriously. If you wish to complain the please email cheryle@toy-electric-cars.co.uk. We will acknowledge your complaint within 2 working days.

* Guarantee *

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within seven days of receipt of the goods without giving a reason. The 7 days starting the day after receipt of the goods. You must bear the costs of returning the goods to us.

Battery Operated Ride On's have a 1 year parts only warranty which excludes batteries and wheels. Should you experience any problems during this period we will do our upmost to ensure this is dealt with as quickly as possible with the least inconvenience to yourself. Labour and Transportation Costs are excluded from warranty. As are situations where products have been left outdoors in poor conditions such as, rain, snow etc.

* Returns and Exchanges Policy *

We want you to be happy with everything you buy from us. If you are not satisfied with your new purchase, we will exchange or refund any unused item provided it is returned in a saleable condition, in its original, undamaged packaging, with your receipt and within 14 days from receipt of goods. If we find that the product has not been returned to us in a re-saleable condition, we reserve the right to refuse a refund. We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.